Friday, December 4, 2020

Professional Standards: Company trained vs Private employee

Professional Standards



Company Advantage:

From our research, over 90% of all house cleaning companies in the industry will offer a basic training period to all new hires. This may include anything from proper use of house cleaning solutions and tools, to work techniques to maximize efficiency. The new associates that learn the material and work according to the procedures taught, will be kept as part of the team and are given follow up training and reviews on a regular basis until they are fully trained cleaning associates. So if you are lucky enough to be assigned a team that has the correct training and experience through a company, then you’ll probably be a happy customer for a while. The problem arises when one or more new cleaners without enough understanding of the basic procedures are assigned to take the lead over a number of houses. This situation will likely lead to substandard service and unhappy customers.

If you're lucky enough to find and hire a private house cleaner, that not only has been trained on the many proper house cleaning procedures, but also has the proven experience, then you might be on the winning side. However, if the person lacks the proper cleaning training, either from an established company such as Elegant Empire or a qualified mentor, you will probably end up cleaning after the service each time or even training them yourself. 

The bottom line is, if you hire a company be sure to request an experienced team. If you hire a private house cleaner, go through the steps to determine what level of training and experience the person has. Ask for references and reviews from current or previous clients. Unfortunately, checking out reviews for private people or companies is unreliable at best. There are a number of reasons for this and we’ll just touch on a few. Many well know social and review sites have trouble sorting out “real” reviews from fake ones. This applies to both “fake” positive and negative reviews, as well as “real” positive or negative reviews. The other issue is dealing with the small percentage of clients that are NEVER satisfied. A company or private employee might have 100 satisfied clients, and it will take just that one special snow flake client to put into question the workmanship of the entire company or the employee. From our experience, the chance of getting a higher quality house cleaning service comes from an established business vs a private house cleaner or maid, unless the person meets very specific criteria.

- Elegant Empire-

Monday, June 17, 2013

Transparent Pricing

Cleaning services in Ventura County are all over the place; some range from ridiculously low rates (can they legally work for $8.00 an hour?) to incredibly high-end pricing of $50 per maid per hour! and everything in between. So, how do you know what fair cleaning service prices are in Ventura County? Well, it takes a little work but if you're willing to search a bit you'll discover that great companies like ours aren't afraid to tell give you estimates without an hour long high pressure sales presentation. I mean, if someone advertises " 30 years experience", but they can't even give you a rough estimate for a cleaning job, that should tell you they might be trying to hide something.
There are some companies who will start by promoting cleaning services in Ventura County at a  ridiculously low price. Once they have you hooked, they will find “reasons” to hike them up once you've agreed to have them quote your job. We've heard the horror stories of being told “$50.00 a month,” only to have additional hidden fees added into jobs; such as entry fees, premium hour fee, transportation, and special chemical fees!. This aggressive tactic is called the bait-and-switch; where you’re pricing something low to get in and then sell higher cleaning services in once you have the appointment or even once you receive your bill.
Bait-and-switch tactics can leave a bad taste in the mouths of many consumers just like you; simply wanting an honest estimate for your household cleaning needs. That’s why at Elegant Empire, we're committed to making sure you're given an honest, transparent quote from the first day, even if it is over the phone.
That’s because we're dedicated to our customers. We know the only way to provide the best possible service is to provide everything you need to make an informed, educated decision. We want you to be 100% confident in your choice with Elegant Empire; not question our pricing or staff. 
Feel free to look through our Maid Services pages where you will find average price ranges for standard cleaning services of households in average condition, based on square footage. Our pricing is based on "man hours" required to complete an average cleaning task. So it does not matter if we send you 1, 2 or more maids to complete the task, the estimates are the same. For a firm estimate , don't just take our word for it, give us a call and see how we can help you understand the ever-changing gap of cleaning services in Ventura County.

Thursday, May 16, 2013

Many Benefits of Cleaning Green


 

As a professional house cleaning company, our top priority is to ensure the safety and well-being of our staff and clients. We are constantly seeking ways to achieve this goal, and one of the key strategies we have implemented is a green clean process. As a residential cleaning company, we are well-trained in environmentally friendly cleaning practices and products. This approach offers numerous benefits that have a positive impact on both the indoor and outdoor environment.

 

One of the significant advantages of using environmentally friendly cleaning products is the improvement in indoor air quality. Traditional cleaning products often contain harsh chemicals that can contribute to poor air quality, leading to various health issues. By utilizing Eco-friendly alternatives, we minimize the risk of skin, eye, and respiratory problems for building occupants, visitors, and janitorial staff. This reduction in health problems extends to allergies, multiple-chemical sensitivities, headaches, nausea, gastrointestinal ailments, and even more severe conditions such as poisoning, cancer, reproductive hazards, and damage to internal organs.

 

In addition to the health benefits, adopting a green clean process has a positive impact on the well-being of our workers. Statistics consistently demonstrate that providing a healthier working environment leads to increased worker satisfaction, improved morale, reduced absenteeism, and heightened productivity and efficiency. When our staff members know that they are working in an environment that prioritizes their health and safety, they are more motivated and engaged in their tasks. Similarly, our customers appreciate the knowledge that green practices and environmentally friendly cleaning products are utilized during the cleaning process. By positioning ourselves as a socially conscious business, we not only attract environmentally conscious customers but also differentiate ourselves from competitors, giving us a unique selling point.

 

Implementing a green program also allows us to mitigate the negative impact that cleaning and sanitary operations can have on the environment. Traditional cleaning products often contain hazardous substances that can be detrimental to ecosystems when they are released into the environment. However, by opting for environmentally friendly cleaning products and using them correctly, we can significantly reduce air pollution, water pollution, ozone depletion, and contribute to mitigating global climate change. This proactive approach demonstrates our commitment to sustainability and responsible business practices.

 

Furthermore, our green clean process does not solely benefit the environment. It also has a direct impact on the overall quality of service we provide to our valued customers. By utilizing environmentally friendly cleaning products, we ensure that our clients' homes or offices are cleaned effectively while minimizing any negative effects on their health or the environment. This attention to detail and commitment to excellence sets us apart from conventional cleaning services and strengthens our relationship with our loyal customer base.

 

In conclusion, our green clean process is a testament to Elegant Empire's dedication to providing safe, efficient, and environmentally conscious cleaning services. By using environmentally friendly cleaning products and practices, we create a healthier environment for our staff, clients, and the wider community. The reduction in health problems and the positive impact on worker satisfaction and productivity are evident benefits. Additionally, by minimizing the negative effects on the environment, we contribute to a cleaner and more sustainable world. Our commitment to the green clean process allows us to deliver exceptional service while staying true to our values as a socially conscious cleaning company